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IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:
Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.
No one author, organization, or vendor owns the term "IT service management" and the origins of the phrase are unclear.
ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, business process management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
This page contains text from Wikipedia, the Free Encyclopedia -
http://en.wikipedia.org/wiki/IT_service_management
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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http://www.it-services.hu/
http://wn.com/IT_Services_Hungary_2014
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http://www.it-services.hu/
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http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434
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Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud?
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What is the Industry Size of MS and what's the potential to grow by 2015?
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http://wn.com/Managed_Services_Focus_on_Managed_IT_Services_Infrastructure,_Application_Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434
Since information technology is continually transforming, service providers are transforming their Delivery Models to keep up with customers' demands for the latest and greatest new products, tools, and services. Managed services is the new Mantra to deliver end to end services (IMS, AMS and BPO ) leveraging the Cloud Platform .
Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing IT activities, Production Support and lifecycle build/maintenance activities.It adds value by making t he business more efficient and cost effective by looking internally for ways to cause everyday operations to affect valuation in a positive way.
Key Questions Answered
What are drivers for MS business?
What Technologies are used in MS at SunGard?
Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud?
Could you talk about SunGard's FS Cloud?
What is the Industry Size of MS and what's the potential to grow by 2015?
Could you touch upon career paths in MS?
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http://www.ericsson.com/oss-bss/
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http://wn.com/Don_Tapscott_Introducing_the_IT_Services_Supermarket
http://www.ericsson.com/oss-bss/
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- Updated: 03 Dec 2014
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Ajay Chaturvedi, Founder, HarVa (India)
Rafa Jimenez, Founder, Ahorro Libre (Mexico)
Nick Moon, Co-founder, KickStart International (Kenya)
Mima Nedelcovych, President and CEO, Initiative for Global Development (USA)
Zainab Salbi, Founder and Former CEO, Women for Women International (USA)
http://wn.com/THE_CEO_OF_HP_CDG_IT_SERVICES_MOROCCO_PARTICIPATE_TO_THE_GES_PLENARY
GES : Innovative solutions to integrate the informal sector into the formal economy
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“How innovative solutions can be used to tap the potential of the informal sector to expand markets and opportunities to engage in formal entrepreneurship.”
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The participants of this Plenary are:
Chafik Sabiry, CEO, HP CDG (Morocco)
Ajay Chaturvedi, Founder, HarVa (India)
Rafa Jimenez, Founder, Ahorro Libre (Mexico)
Nick Moon, Co-founder, KickStart International (Kenya)
Mima Nedelcovych, President and CEO, Initiative for Global Development (USA)
Zainab Salbi, Founder and Former CEO, Women for Women International (USA)
- published: 03 Dec 2014
- views: 0
Smash-it Services (408) 596-3921
- Duration: 3:01
- Updated: 13 Mar 2014
Open Top Container - Cardboard
http://wn.com/Smash-it_Services_(408)_596-3921
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- published: 13 Mar 2014
- views: 102
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http://ITServicesBusiness.com New to Selling IT Services? Watch these 3 tips that attract more great clients and grow your IT Services business. Then learn m...
http://wn.com/Selling_IT_Services?_Sell_Relationships_and_Knowledge
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- published: 30 Oct 2008
- views: 2681
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- Duration: 22:14
- Updated: 27 May 2014
- author: Robin-Robins-Technology-Marketing-Toolkit
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http://wn.com/Robin_Robins_-_The_12_Months_Of_IT_Services_Marketing
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- views: 573
- author: Robin-Robins-Technology-Marketing-Toolkit
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http://wn.com/Managed_IT_Services_for_SMB
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- author: iFeeltech
3 Things You Should NEVER Do When Selling IT Services
- Duration: 8:33
- Updated: 24 Sep 2014
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when selling managed IT services or any type of professional IT services and support.
I can practically guarantee you’re making one of these big mistakes and it’s crushing your chances of closing a sale and INVITING objections.
http://wn.com/3_Things_You_Should_NEVER_Do_When_Selling_IT_Services
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when selling managed IT services or any type of professional IT services and support.
I can practically guarantee you’re making one of these big mistakes and it’s crushing your chances of closing a sale and INVITING objections.
- published: 24 Sep 2014
- views: 1843
This is IT - Introducing MMU IT Services
- Duration: 4:30
- Updated: 30 Oct 2014
This quick video tells you all you need to know to get to grips with the IT basics while at MMU.
All the important links you'll need are contained in the video. To make things even easier, we've listed them below - why not take a look?
IT Services website: http://www.mmu.ac.uk/itservices
Twitter: @MMU_IT
Helpline email: it.helpline@mmu.ac.uk
Self-Service Password Resets: http://www.mmu.ac.uk/itservices/passwords
MyMMU: http://www.my.mmu.ac.uk
Online Training: http://www.lynda.com
Laptop Loans: http://www.mmu.ac.uk/itservices/loans
Wifi: http://www.mmu.ac.uk/itservices/wifi/studentwifi.php
Online IT Services Shop: http://www.mmu.ac.uk/itservices/purchase
Free Office 365 Downloads: http://www.mmu.ac.uk/office365
Student Store: http://www.student-store.com/
Printing: http://www.mmu.ac.uk/print
Email printing: print@mmu.ac.uk
MMU Print Services: http://www.mmu.ac.uk/itservices/print
http://wn.com/This_is_IT_-_Introducing_MMU_IT_Services
This quick video tells you all you need to know to get to grips with the IT basics while at MMU.
All the important links you'll need are contained in the video. To make things even easier, we've listed them below - why not take a look?
IT Services website: http://www.mmu.ac.uk/itservices
Twitter: @MMU_IT
Helpline email: it.helpline@mmu.ac.uk
Self-Service Password Resets: http://www.mmu.ac.uk/itservices/passwords
MyMMU: http://www.my.mmu.ac.uk
Online Training: http://www.lynda.com
Laptop Loans: http://www.mmu.ac.uk/itservices/loans
Wifi: http://www.mmu.ac.uk/itservices/wifi/studentwifi.php
Online IT Services Shop: http://www.mmu.ac.uk/itservices/purchase
Free Office 365 Downloads: http://www.mmu.ac.uk/office365
Student Store: http://www.student-store.com/
Printing: http://www.mmu.ac.uk/print
Email printing: print@mmu.ac.uk
MMU Print Services: http://www.mmu.ac.uk/itservices/print
- published: 30 Oct 2014
- views: 12
- published: 20 Jul 2014
- views: 4
Ricoh IT Services Comes to the Rescue for Product Sign Supplies
- Duration: 3:17
- Updated: 11 Aug 2014
- author: RicohTV
Growing your business is a great thing—no question about it—but with growth comes the added challenge of making sure the right processes, skills, and technol...
http://wn.com/Ricoh_IT_Services_Comes_to_the_Rescue_for_Product_Sign_Supplies
Growing your business is a great thing—no question about it—but with growth comes the added challenge of making sure the right processes, skills, and technol...
- published: 19 Nov 2013
- views: 1038
- author: RicohTV
Endurance IT Services
- Duration: 0:56
- Updated: 28 May 2014
Description
http://wn.com/Endurance_IT_Services
Description
- published: 28 May 2014
- views: 32
IT Services Coral Gables, FL | Reliable Computer Repair and Support by iFeeltech
- Duration: 1:17
- Updated: 31 Aug 2014
- author: iFeeltech
http://ifeeltech.net | Computer Repair and IT Services Coral Gables, FL 305-741-4601 Are You Suffering from a Computer Headache? Computers are meant to save ...
http://wn.com/IT_Services_Coral_Gables,_FL_|_Reliable_Computer_Repair_and_Support_by_iFeeltech
http://ifeeltech.net | Computer Repair and IT Services Coral Gables, FL 305-741-4601 Are You Suffering from a Computer Headache? Computers are meant to save ...
- published: 06 Feb 2014
- views: 301
- author: iFeeltech
SENTINEL IT SERVICES
- Duration: 1:02
- Updated: 01 Aug 2013
Sentinel are based in the heart of Lancashire and provide support and services in a diverse range of industries including finance, construction, legal, charities, manufacturing, media and other IT specialists. For every customer we develop and deliver a customised support plan to satisfy their unique requirements, expectations and budget. For more information please feel free to visit our website ..sentinelitservices . co . uk
http://wn.com/SENTINEL_IT_SERVICES
Sentinel are based in the heart of Lancashire and provide support and services in a diverse range of industries including finance, construction, legal, charities, manufacturing, media and other IT specialists. For every customer we develop and deliver a customised support plan to satisfy their unique requirements, expectations and budget. For more information please feel free to visit our website ..sentinelitservices . co . uk
- published: 01 Aug 2013
- views: 64
- Playlist
- Chat
2:47
The Benefits Of Managed IT Services
What are the benefits of managed it services. With Data-Tech's Versa Managed IT Service, y...
published: 19 Jul 2013
author: Data-Tech
The Benefits Of Managed IT Services
The Benefits Of Managed IT Services
What are the benefits of managed it services. With Data-Tech's Versa Managed IT Service, you can stop worrying about IT issues so you can focus on moving you...- published: 19 Jul 2013
- views: 2376
- author: Data-Tech
2:23
IT Services Hungary 2014
Az ITSH folyamatosan fejlődik, az elmúlt években megduplázta munkavállalói létszámát: orsz...
published: 16 Oct 2014
IT Services Hungary 2014
IT Services Hungary 2014
Az ITSH folyamatosan fejlődik, az elmúlt években megduplázta munkavállalói létszámát: országosan 3600 főből álló német és angol nyelvtudással rendelkező informatikai csapatot tudhat magáénak. Az ITSH nem csak hazánk legnagyobb ICT-munkaadója, 2008-ban megnyerte az „Az év befektetője” díjat, 2014/2015-ben pedig a European Business Awards “The Employer of the Year” kategória magyar győztese az IT Services Hungary. Fontos még megemlíteni, hogy a vállalat 2014-ben Superbrands lett. http://www.it-services.hu/- published: 16 Oct 2014
- views: 6
3:01
The pros and cons of managed IT services
Explores the different ways small businesses manage their computer systems and how New Zea...
published: 07 Feb 2013
author: Greg Nixon
The pros and cons of managed IT services
The pros and cons of managed IT services
Explores the different ways small businesses manage their computer systems and how New Zealand Computing Solutions can help your business.- published: 07 Feb 2013
- views: 3649
- author: Greg Nixon
2:41
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT support company http://www.tvgconsulting.com/it-services/server-and-netwo...
published: 16 Aug 2013
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT Support Company Talks About Outsourcing IT Services
A Los Angeles IT support company http://www.tvgconsulting.com/it-services/server-and-network-support/, TVG Consulting, explains why it is better to outsource...- published: 16 Aug 2013
- views: 5228
- author: TVG Consulting : IT Consulting for Small Business in Los Angeles area.
2:06
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
http://www.mycomputerguy-inc.com Looking for IT Consulting, Support or Services for your b...
published: 18 Mar 2014
author: myComputerGuy
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
IT Consulting | IT Support | IT Services | Computer Repair | Westchester County NY | myComputerGuy
http://www.mycomputerguy-inc.com Looking for IT Consulting, Support or Services for your business or home? myComputerGuy will make IT simple for you! We can ...- published: 18 Mar 2014
- views: 3359
- author: myComputerGuy
2:20
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Hosszú távú együttműködési megállapodást írt alá a Pécsi Tudományegyetem az IT Services Hu...
published: 14 Mar 2013
author: PTE1367
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Magasan képzett fiatal munkaerőt vár az IT Services Hungary
Hosszú távú együttműködési megállapodást írt alá a Pécsi Tudományegyetem az IT Services Hungary Kft és a Pécsi Önkormányzat képviselői az egyetemi oktatás ve...- published: 14 Mar 2013
- views: 102
- author: PTE1367
2:56
Managed IT Services, Computer Services & IT Support
Managed Services and IT Outsourcing will greatly reduce costs and increase productivity. D...
published: 23 Oct 2013
author: Data-Tech
Managed IT Services, Computer Services & IT Support
Managed IT Services, Computer Services & IT Support
Managed Services and IT Outsourcing will greatly reduce costs and increase productivity. Data-Tech provides world class customized Managed IT Services to fit...- published: 23 Oct 2013
- views: 687
- author: Data-Tech
57:48
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastr...
published: 31 Oct 2013
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
Managed Services Focus on Managed IT Services Infrastructure, Application Managem
http://www.techgig.com/expert-speak/Managed-Services-Focus-on-Managed-IT-Services-Infrastructure-Application-Management-Cloud-Lifecycle-Management-434 Since information technology is continually transforming, service providers are transforming their Delivery Models to keep up with customers' demands for the latest and greatest new products, tools, and services. Managed services is the new Mantra to deliver end to end services (IMS, AMS and BPO ) leveraging the Cloud Platform . Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing IT activities, Production Support and lifecycle build/maintenance activities.It adds value by making t he business more efficient and cost effective by looking internally for ways to cause everyday operations to affect valuation in a positive way. Key Questions Answered What are drivers for MS business? What Technologies are used in MS at SunGard? Can you talk about hosted solutions and how are CIOS and IT professionals gearing up to migrate their licensed applications or products into hosted mode or Cloud? Could you talk about SunGard's FS Cloud? What is the Industry Size of MS and what's the potential to grow by 2015? Could you touch upon career paths in MS?- published: 31 Oct 2013
- views: 1300
1:36
Don Tapscott: Introducing the IT Services Supermarket
http://www.ericsson.com/oss-bss/
Don Tapscott shares his view on the changing role of the ...
published: 22 Jan 2015
Don Tapscott: Introducing the IT Services Supermarket
Don Tapscott: Introducing the IT Services Supermarket
http://www.ericsson.com/oss-bss/ Don Tapscott shares his view on the changing role of the CIO and introduces the concept of the IT Services Supermarket.- published: 22 Jan 2015
- views: 80
48:27
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
GES : Innovative solutions to integrate the informal sector into the formal economy
Inno...
published: 03 Dec 2014
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
THE CEO OF HP CDG IT SERVICES MOROCCO PARTICIPATE TO THE GES PLENARY
GES : Innovative solutions to integrate the informal sector into the formal economy Innovative solutions to integrate the informal sector into the formal economy. “How innovative solutions can be used to tap the potential of the informal sector to expand markets and opportunities to engage in formal entrepreneurship.” The plenary was moderated by RAHIM Taoufiq the executive Director of GLOBEISIGHT (UAE) The participants of this Plenary are: Chafik Sabiry, CEO, HP CDG (Morocco) Ajay Chaturvedi, Founder, HarVa (India) Rafa Jimenez, Founder, Ahorro Libre (Mexico) Nick Moon, Co-founder, KickStart International (Kenya) Mima Nedelcovych, President and CEO, Initiative for Global Development (USA) Zainab Salbi, Founder and Former CEO, Women for Women International (USA)- published: 03 Dec 2014
- views: 0
5:26
Selling IT Services? Sell Relationships and Knowledge
http://ITServicesBusiness.com New to Selling IT Services? Watch these 3 tips that attract ...
published: 30 Oct 2008
author: computerconsulting
Selling IT Services? Sell Relationships and Knowledge
Selling IT Services? Sell Relationships and Knowledge
http://ITServicesBusiness.com New to Selling IT Services? Watch these 3 tips that attract more great clients and grow your IT Services business. Then learn m...- published: 30 Oct 2008
- views: 2681
- author: computerconsulting
22:14
Robin Robins - The 12 Months Of IT Services Marketing
Robin Robins, CEO and Author of Technology Marketing Toolkit The 12 Months Of Marketing 1....
published: 20 Dec 2013
Robin Robins - The 12 Months Of IT Services Marketing
Robin Robins - The 12 Months Of IT Services Marketing
Robin Robins, CEO and Author of Technology Marketing Toolkit The 12 Months Of Marketing 1. Pick a single, lucrative target market to focus on. 2. Have a comp...- published: 20 Dec 2013
- views: 573
- author: Robin-Robins-Technology-Marketing-Toolkit
1:59
Managed IT Services for SMB
If your small to mid-sized business is like most, you have limited in-house resources to h...
published: 17 Nov 2014
Managed IT Services for SMB
Managed IT Services for SMB
If your small to mid-sized business is like most, you have limited in-house resources to handle IT network management. You may even obtain occasional support from local providers. But you may not be achieving optimal results when it comes to disaster recovery, applications management and/or network security. Meanwhile, new ways of working—including more mobile employees—are fueling demand for Information Mobility and raising the technology bar even higher. Ricoh’s Managed IT Services for SMB may be the answer to providing the support you need for your systems.- published: 17 Nov 2014
- views: 152
Youtube results:
35:47
11 IT Services Financial Management
http://www.olivenutrition.net....
published: 20 Feb 2014
author: Olive Nutrition
11 IT Services Financial Management
11 IT Services Financial Management
http://www.olivenutrition.net.- published: 20 Feb 2014
- views: 38
- author: Olive Nutrition
1:02
Why Choose iFeeltech for your next IT Project
We help small business start ups and professional practices who are looking for an IT supp...
published: 03 Mar 2013
author: iFeeltech
Why Choose iFeeltech for your next IT Project
Why Choose iFeeltech for your next IT Project
We help small business start ups and professional practices who are looking for an IT support partner to help them grow, but are frustrated that the costs th...- published: 03 Mar 2013
- views: 1215
- author: iFeeltech
8:33
3 Things You Should NEVER Do When Selling IT Services
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when s...
published: 24 Sep 2014
3 Things You Should NEVER Do When Selling IT Services
3 Things You Should NEVER Do When Selling IT Services
Robin Robins of Technology Marketing Toolkit discusses 3 things you should NEVER do when selling managed IT services or any type of professional IT services and support. I can practically guarantee you’re making one of these big mistakes and it’s crushing your chances of closing a sale and INVITING objections.- published: 24 Sep 2014
- views: 1843
4:30
This is IT - Introducing MMU IT Services
This quick video tells you all you need to know to get to grips with the IT basics while a...
published: 30 Oct 2014
This is IT - Introducing MMU IT Services
This is IT - Introducing MMU IT Services
This quick video tells you all you need to know to get to grips with the IT basics while at MMU. All the important links you'll need are contained in the video. To make things even easier, we've listed them below - why not take a look? IT Services website: http://www.mmu.ac.uk/itservices Twitter: @MMU_IT Helpline email: it.helpline@mmu.ac.uk Self-Service Password Resets: http://www.mmu.ac.uk/itservices/passwords MyMMU: http://www.my.mmu.ac.uk Online Training: http://www.lynda.com Laptop Loans: http://www.mmu.ac.uk/itservices/loans Wifi: http://www.mmu.ac.uk/itservices/wifi/studentwifi.php Online IT Services Shop: http://www.mmu.ac.uk/itservices/purchase Free Office 365 Downloads: http://www.mmu.ac.uk/office365 Student Store: http://www.student-store.com/ Printing: http://www.mmu.ac.uk/print Email printing: print@mmu.ac.uk MMU Print Services: http://www.mmu.ac.uk/itservices/print- published: 30 Oct 2014
- views: 12
photo: AP / Matt Sayles
14 Mar 2015
In a related report by the Inquisitr, many of the young actors and actresses have been running from their Harry Potter fame, and Matthew Lewis posted new photos in order to prove he is not Neville Longbottom anymore. Emma Watson also says men can be feminists, and that being so isn’t too hard ... It was also claimed either Reddit or 4chan users created the website. The timing could not have been worse ... ....
photo: AP / Aleppo Revolution Against Assad Regime
15 Mar 2015
Syria's population has lost over 220,000 in the past four years and one million more have been wounded. Some 4.3 million are projected to have left the country by the end of the year - the equivalent to the whole population of Croatia - and more than half the population are aid dependent ... New reports have shown that Syrian life expectancy has dropped by 22 years during the conflict, from 79 to 55 ... Source. Al Jazeera. ....
photo: AP / David Goldman, Pool
13 Mar 2015
There's something going on behind the scenes in the Kremlin. Russian President Vladimir Putin hasn't been seen in public since March 5. (Video featuring Putin on March 13 was not live.). Analysts are speculating that his absence suggests there may be a power struggle behind it all. And it appears as though Boris Nemtsov's murder could have been the catalyst in all of this ... In any case, the cracks in the empire are starting to show ... BI ... BI....
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noodls
12 Mar 2015
(Source. OTRS AG). February 24, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the sixth patch level release of the OTRS..ITSM Module 4 ... Release Details. Release name. OTRS..ITSM Module 4 Patch Level 6 Required OTRS release ... February 24, 2015 Release type ... Read here what's new in the OTRS..ITSM Module 4 Important for Upgrading ... (noodl....
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Seattle Post
13 Feb 2015
LCCA is planning a multiple department rollout in order to optimize and leverage ITSM for more effective service delivery, empower end-users, and to enable IT to continually improve, innovate, and support their changing IT and business needs ... As we continue our growth across North America we look forward to guiding LCCA in their ITSM transition....
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Seattle Post
28 Jan 2015
Navvia, a leading ITSM software and services company, will be returning to Pink15 as a gold sponsor ... Steps To A Successful ITSM Tool Implementation.”. His insightful session will lead attendees through the seven steps needed for successful ITSM tool implementation and how to maneuver through the pitfalls of “Don’t worry, it works out of the box.”....
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Phicomm Selects Cloud-Based Unisys IT Service Management Solution to Better Support IT Service Provisioning for Its Customers Across China Unisys' Edge Service Management operated by 21Vianet provides China with a market-leading enterprise grade ITSM solution via a software-as-a-service model
PR Newswire28 Jan 2015
Following rapid growth, Phicomm required a standardized approach to IT service management (ITSM) to replace the previous manual processes and enable IT service delivery to be more productive and efficient. Unisys has provided ITSM advisory services to develop a technology road map to support Phicomm's business plans and will jointly implement and support the solution with 21Vianet....
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noodls
20 Jan 2015
(Source. OTRS AG). January 20, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4 ... OTRS..ITSM 4 Patch Level 5 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Important for Upgrading ... (noodl....
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noodls
13 Jan 2015
(Source. OTRS AG). January 13, 2015 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fourth patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details ... OTRS..ITSM 4 Patch Level 4 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Bug Fixes....
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noodls
16 Dec 2014
(Source. OTRS AG). December 16, 2014 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS..ITSM 3.3.11 Sunrise Beach Ko Lipe. Release Details. Release name. OTRS..ITSM 3.3.11 Required OTRS release. OTRS Help Desk 3.3.11 or higher Release date. December 16, 2014 Release type. stable Bug Fixes....
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noodls
16 Dec 2014
(Source. OTRS AG). December 16, 2014 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4. Release Details ... OTRS..ITSM 4 Patch Level 3 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Bug Fixes....
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noodls
08 Dec 2014
Missouri State University) ITSM program ranks third in nation. The Missouri State University information technology service management (ITSM) program has been ranked third out of 52 on the list of 2015 Best Online Computer Science Degrees by Computer Science Online. "We are thrilled with the recognition of the excellence and affordability of the MSU ITSM program," said Dr....
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noodls
02 Dec 2014
(Source. OTRS AG). December 2, 2014 - OTRS, the world's leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second patch level release of OTRS..ITSM 4. Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4 ... OTRS..ITSM 4 Patch Level 2 Required OTRS release ... Read here what's new in OTRS..ITSM 4 Important for Upgrading....
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StreetInsider
26 Nov 2014
Visit StreetInsider.com at http.//www.streetinsider.com/Press+Releases/Navvia+to+Sponsor+PinkNORTH+IT+Service+Management+%28ITSM%29+Conference/10050758.html for the full story. ....
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Seattle Post
26 Nov 2014
Navvia, a leading ITSM software and services company, will be sponsoring and speaking at PinkNORTH from December 8 - 9, 2014 in Toronto, ON ... Mainville is no stranger to sharing his expertise with the ITSM community and travels extensively to share the knowledge he has acquired from over thirty years of experience in IT....
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